Terms of Service

Effective date: November 5, 2026

These Terms of Service (“Terms”) are an agreement between you and Frostbyte Entertainment LLC (“Frostbyte”, “we”, “us”), 611 South DuPont Highway, Suite 102, Dover, DE 19901, USA, about your use of the Strings mobile game (the “App”), the website stringsgame.com (the “Website”) and related services (together, the “Services”).

Please read them. By downloading, opening or using the Services, you agree to these Terms. If you do not agree, do not use the Services. Our Privacy Policy explains how we handle personal information and is part of these Terms.

1. Who can use the Services

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian, who agrees to these Terms on your behalf. The Services are not directed to children under 13.

2. App store terms

You download the App from the Apple App Store or Google Play. Your use of the App is also subject to the terms of the store you used:

iOS: Apple’s Licensed Application End User License Agreement (the “Standard EULA”) governs your license to the App. These Terms add to it. Where they conflict, the Standard EULA controls on licensing matters. See also section 20.
Android: the Google Play Terms of Service apply to your download and to purchases.

3. License to use the App

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to download and use the App on devices you own or control, for your own non-commercial entertainment. We (and our licensors) own the App, the Website, the puzzles, word lists, artwork, sounds, board styles and all other content, and all related intellectual property. Except for the license above, you receive no rights in them. “Strings” and the Frostbyte names and logos are our trademarks.

4. Your player profile

No login needed. You can play without an account or password. The first time you open the App, it creates a random player ID on your device. Your progress, stats, display name, friends and League standing are tied to that ID. An optional account (Settings › Account) backs up that progress and syncs it between your devices; the Privacy Policy (section 3.11) explains what it stores.
Keep your device data. Without an account, if you delete the App, change devices or clear its data, you may lose your progress, and we may not be able to restore it. Your Premium subscription is tied to your App Store or Google Play account and can be restored with “Restore purchases”.
Support. If you contact us, we may ask for your player ID (the App adds it to the email it prepares when you tap Contact support) to find your data.
Keep your player ID private. Anyone who has it may be able to act as you in the game.

5. Display names, avatars and community rules

You can choose a display name and an avatar. They are shown to other players on leaderboards, in Leagues, in friends lists, on player cards and on invite pages. You can hide yourself from leaderboards in Settings › Privacy & community.

Your display name must not:

be offensive, hateful, sexual, threatening or harassing;
impersonate another person, Frostbyte, or staff (for example, names containing “admin”, “official” or “support”);
contain personal information such as a real full name, email address, phone number or address, yours or anyone else’s;
infringe anyone’s rights or advertise anything.

Names are checked automatically and players can report them. We may hide, reset or replace any display name, at any time and without notice, if we believe it breaks these rules. A name that several players report may be hidden until we review it. You can also hide other players from your own view.

6. Leaderboards, Leagues and fair play

Leagues are weekly competitions in small groups of players. Players are promoted, kept or moved down automatically based on the points they earn under the rules shown in the App. We may change scoring, group sizes, promotion and demotion rules, rewards and schedules at any time, including in the middle of a week if we need to fix a problem.
What counts. Not every puzzle counts toward Leagues or leaderboards (for example, replays you choose from the level list or the calendar do not, and Encore replays earn a limited number of points). The App explains what counts.
Rewards are in-game items only (for example, hints). Leagues and leaderboards offer no prizes of monetary value, and no purchase is needed to take part.
Fair play. Do not cheat. This includes using bots, scripts, modified versions of the App, automated solvers, multiple profiles to manipulate results, exploiting bugs, or sending data to our servers other than through the normal use of the App. We may remove scores, results, rewards and trophies that we believe were obtained unfairly or through a bug, reset your League standing, remove you from Leagues, and suspend your access.
Results may be corrected. If a technical problem affects scores or results, we may correct, recalculate or void them.

7. Puzzles and game content

We update the game regularly. We may add, change, replace, reorder or remove puzzles, words, levels, Daily puzzles, chapters, trophies, board styles and other features. This can change how earlier progress or results are shown. When you have finished all available puzzles, the App may let you replay earlier ones until new puzzles are added. We do not promise that any particular puzzle, feature or content will remain available.

8. In-game items

The App includes in-game items and progress such as hints, beads, stitches, spools, collections, trophies, titles and board styles (“In-Game Items”). You may earn them by playing, by watching optional rewarded videos, through promotions, or as part of Strings Premium.

In-Game Items are licensed, not sold, to you. They have no monetary value, cannot be exchanged for money or anything of value, and cannot be transferred, sold or traded. We may change, rebalance or remove In-Game Items (for example, the number of hints a reward gives) at any time. Unused In-Game Items are not refundable and are lost if you lose your player data (section 4).

9. Strings Premium (subscriptions)

What you get. Strings Premium removes banner and interstitial ads and includes the benefits described on the subscription screen at the time you subscribe (for example, daily bonus hints and premium board and screen styles). We may improve or change Premium benefits; if we materially reduce them, we will tell you in the App and you may cancel.
Billing. Subscriptions are purchased through, and billed by, Apple or Google, using the payment method in your store account. Prices are shown in the App before you buy and may include taxes.
Automatic renewal. Your subscription renews automatically at the end of each period (monthly or yearly) at the then-current price unless you cancel at least 24 hours before the end of the current period. Your store account is charged for renewal within the 24 hours before the period ends.
Free trials. Eligible new subscribers may be offered a free trial. Unless you cancel at least 24 hours before the trial ends, the subscription starts and you are charged automatically when the trial ends. If you buy a subscription during a trial, any unused part of the trial ends.
Cancelling. Cancel at any time in your App Store or Google Play account settings (deleting the App does not cancel a subscription). You keep Premium until the end of the period you have paid for.
Refunds are handled by Apple or Google under their policies. We cannot issue refunds for store purchases ourselves.
Price changes follow Apple’s and Google’s rules, which may require your consent or advance notice.
Legacy “Remove Ads” purchases made in earlier versions continue to remove ads as before. They do not include other Premium benefits.
Restoring. Use “Restore purchases” with the same store account to restore Premium on a new device.

Nothing in these Terms limits any cancellation or refund rights you have under the law where you live.

10. Ads, rewarded videos and promotions

The free version of the App shows ads from third parties. We are not responsible for the content of ads or for third-party products, websites or apps they link to.
Rewarded videos are optional. You receive the stated reward only when the ad network confirms that the video was completed. Ads are not always available, and we may change rewards or limit how often they are offered.
Promotions (for example, bonus hints for joining our Facebook group, or support codes) are offered at our discretion, may be limited to one per player, and may end at any time. Facebook and other platforms do not sponsor or endorse our promotions.

11. Feedback and content you send us

If you rate puzzles, report players, or send us ideas, suggestions or other feedback, you allow us to use it to run and improve our games without any obligation to you. For display names and avatars, you grant us a worldwide, non-exclusive, royalty-free license to store, display and distribute them within the Services for as long as you use the Services (and for a reasonable period afterwards in backups and logs). You confirm you have the right to use anything you submit.

12. Things you must not do

You must not:

break the law, or use the Services to harm, harass, threaten or defraud anyone;
copy, modify, distribute, sell or rent the App or its content (including puzzles and word lists), except as the law expressly allows;
reverse engineer, decompile or disassemble the App, except to the extent the law allows despite this restriction;
access, query, scrape, alter or overload our servers, databases or APIs other than through the normal use of the App, or try to access other players’ data;
interfere with security features, ads, or the measurement of ads (for example, ad fraud);
create profiles, names or content that break section 5;
use the Services for any commercial purpose without our written permission.

The App lets you share results, invites and links through other apps. You are responsible for what you choose to share and with whom. The Services may link to third-party services (such as app stores and social networks) that have their own terms and privacy policies. We are not responsible for them.

14. Changes, availability and ending these Terms

We may change, suspend or stop the Services or any part of them at any time. If we stop offering Strings Premium entirely, we will give reasonable notice in the App.
The Services may sometimes be unavailable (for example, without an internet connection, some features such as Leagues and leaderboards do not work).
You may stop using the Services at any time by deleting the App. You can also ask us to delete your data (see how to delete your Strings data).
We may suspend or end your access, and remove your data from leaderboards and Leagues, if you seriously or repeatedly break these Terms, or where required by law. Sections 3 (ownership), 8, 11, 15, 16, 17, 18 and 19 survive.

15. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure, that puzzles are free of mistakes, or that data will never be lost.

Some places do not allow these disclaimers. If you are a consumer in the EEA, the UK or another place with mandatory consumer protection, you keep the statutory rights that cannot be excluded, including the right to digital content that conforms to the contract.

16. Limitation of liability

To the fullest extent permitted by law, Frostbyte and its members, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or In-Game Items, arising out of or related to the Services or these Terms. Our total liability for all claims relating to the Services is limited to the greater of (a) the amount you paid for the Services in the 12 months before the claim, and (b) US $100.

Nothing in these Terms excludes or limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or (for EEA and UK consumers) for gross negligence or intentional misconduct.

17. Indemnity

To the extent permitted by law, you agree to indemnify Frostbyte against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Services. This section does not apply to consumers in places where such terms are not allowed.

18. Governing law and disputes

Talk to us first. If you have a problem, email hello@stringsgame.com. Most issues can be solved quickly. Both parties agree to try to resolve any dispute informally for at least 30 days before starting formal proceedings.
Governing law. These Terms are governed by the laws of the Commonwealth of Virginia and applicable US federal law, without regard to conflict-of-law rules.
Courts. Any dispute will be resolved exclusively in the state or federal courts located in Virginia, and both parties consent to their jurisdiction, except that either party may bring an individual claim in small-claims court where it qualifies.
Consumers outside the US. If you are a consumer living in the EEA, the UK or Switzerland, you also benefit from the mandatory provisions of the law of your country of residence and may bring proceedings in your local courts.

19. General

These Terms (with the Privacy Policy and the store terms in section 2) are the entire agreement between you and us about the Services. If any part is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms; we may transfer them to a successor in a merger, acquisition or sale of the App. There are no third-party beneficiaries except as stated in section 20.

20. Additional terms for the iOS App (Apple)

If you downloaded the App from the Apple App Store:

These Terms are between you and Frostbyte only, not Apple. Frostbyte, not Apple, is solely responsible for the App and its content.
Your license to the App is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions (Family Sharing may allow use by other accounts associated with you).
Apple has no obligation to provide any maintenance or support for the App.
If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Frostbyte’s responsibility, to the extent not disclaimed in these Terms.
Frostbyte, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
If a third party claims that the App or your possession and use of it infringes their intellectual property rights, Frostbyte, not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
Questions, complaints or claims about the App go to Frostbyte at the contact details in section 22.
You must comply with applicable third-party terms (for example, your wireless data agreement) when using the App.
Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce them against you as a third-party beneficiary.

21. Changes to these Terms

We may update these Terms from time to time. We will post the new version on the Website with a new “Last updated” date. For material changes, we will give at least 30 days’ notice in the App or on the Website before they take effect, unless a change is required sooner by law or to address security or abuse. If you keep using the Services after changes take effect, you accept them. If you do not agree, stop using the Services and cancel any subscription.

22. Contact

Frostbyte Entertainment LLC
611 South DuPont Highway, Suite 102, Dover, DE 19901, USA
Email: hello@stringsgame.com
Website: https://stringsgame.com