Purchases and Premium
- Restore a purchase: open Settings in Strings and tap Restore purchases. Sign in to the App Store or Google Play with the account you bought it with.
- Cancel a subscription: subscriptions are managed by Apple or Google. Cancel in your App Store account settings (iPhone, iPad) or in Google Play › Payments & subscriptions (Android).
- Refunds: Apple and Google handle refunds for purchases made through their stores.
Common problems
- A word won't count. Theme words never overlap, and each letter must touch the one before it. A real word that isn't a theme word still fills your hint meter.
- Today's Daily looks different from a friend's. The Daily changes at midnight in each player's own time zone, so someone ahead of you may already be on tomorrow's.
- My progress is gone after reinstalling. Progress is saved on the device, and uninstalling removes it. Write to us with your old Player ID if you have it and we will see what we can do.
- A link opened the website instead of the app. Update Strings to the latest version, then tap the link again. Some apps open links in their own browser; choose “Open in Safari” or “Open in Chrome” first.
Your data
You can ask us to delete your Strings data at any time: in the app under Settings › Support › Delete my data, or with the form on the delete-data page. The privacy policy explains what we collect, and the terms of service cover using the game.
More answers
The FAQ covers hints, the Daily, playing offline, friends and more, and the How to Play guide walks through a board.